Refund policy
Last updated 16 September 2026
If something is not right, write to hello@elan.stridesoftware.net with your event’s address and we will sort it out.
Before the camera opens
If the camera has never been opened and no guest has joined, we refund the payment in full on request.
After the camera has opened
Once guests have been able to use the wall, the payment is not refundable - unless Elan failed on our side, in which case tell us and we will make it right.
How refunds are paid
To the card or account you paid with, through our payment provider. How long it takes to appear depends on your bank. When a payment is refunded, the event’s camera closes.